We have all experienced it to some degree, perhaps directly, advised or supported another with handling and responding to conflict in the workplace. Conflict can occur simply out of differences of opinion, disagreements as well as preference differences with personalities. If individuals are not able to agree to disagree, see things from other perspectives, and move forward, it is more likely that personal and professional relations could be strained.
There are various conflict resolution techniques. One which comes to mind is the ERI method which stands for emotional-rational-intuitive. It can be used with many such as with your boss, colleagues, clients, friends, etc.
The steps in applying the ERI method are:
1. Get emotions out of the way
2. Use deductive reasoning to understand the reasons with the conflict and consider various conflict resolution approaches
3. Brainstorm all the various opportunities and ways forward using your intuition.
As shared previously, there are various conflict resolution methods which can be helpful once you have considered which approach is best for the situation at hand.
(For further information about ERI conflict resolution, simply Google ERI conflict resolution or search on Amazon.)
Next, let’s consider personalities associated with conflict. When I think of personalities, the differences associated with decision making immediately jump to my mind, as does two pairs of the MBTI® dichotomies.
Have you ever experienced conflict which is related to someone who is always late, or one who perhaps will not make any decision until absolutely necessary? Or perhaps you were at a meeting where a decision needed to be made, and you found yourself disliking making the decision quickly and felt constrained by another’s approach and perceived inflexibility? This has to deal with one’s preferred way of dealing with the outside world. In particular, this is one of the preference dichotomies with MBTI®.
Consider, how does your personality type guide you in conflict situation? Or, do you have any personal blind spots associated with your type which could lead to conflict? Perhaps there areas where you can improve your conflict approach? Are you curious about your personal decision-making preferences which are aligned to your personal type? Lastly, how might understanding another person’s type reduce or eliminate conflict?
If you are interested in discovering your type as well as identifying your conflict pair (where you focus in conflict and how you respond to conflict) please email me.
Meanwhile, here a few conflict quotes to leave you with:
There are various conflict resolution techniques. One which comes to mind is the ERI method which stands for emotional-rational-intuitive. It can be used with many such as with your boss, colleagues, clients, friends, etc.
The steps in applying the ERI method are:
1. Get emotions out of the way
2. Use deductive reasoning to understand the reasons with the conflict and consider various conflict resolution approaches
3. Brainstorm all the various opportunities and ways forward using your intuition.
As shared previously, there are various conflict resolution methods which can be helpful once you have considered which approach is best for the situation at hand.
(For further information about ERI conflict resolution, simply Google ERI conflict resolution or search on Amazon.)
Next, let’s consider personalities associated with conflict. When I think of personalities, the differences associated with decision making immediately jump to my mind, as does two pairs of the MBTI® dichotomies.
Have you ever experienced conflict which is related to someone who is always late, or one who perhaps will not make any decision until absolutely necessary? Or perhaps you were at a meeting where a decision needed to be made, and you found yourself disliking making the decision quickly and felt constrained by another’s approach and perceived inflexibility? This has to deal with one’s preferred way of dealing with the outside world. In particular, this is one of the preference dichotomies with MBTI®.
Consider, how does your personality type guide you in conflict situation? Or, do you have any personal blind spots associated with your type which could lead to conflict? Perhaps there areas where you can improve your conflict approach? Are you curious about your personal decision-making preferences which are aligned to your personal type? Lastly, how might understanding another person’s type reduce or eliminate conflict?
If you are interested in discovering your type as well as identifying your conflict pair (where you focus in conflict and how you respond to conflict) please email me.
Meanwhile, here a few conflict quotes to leave you with:
- "Everything that irritates us about others can lead us to an understanding of ourselves." ~Carl Jung
- "A conflict begins and ends in the hearts and minds of people, not in the hilltops." ~Amos Oz
- "Conflict cannot survive without your participation." ~Wayne Dyer
- "Conflict is the beginning of consciousness." ~M. Esther Harding
- "Creativity comes from a conflict of ideas." ~Donatella Versace
(Sources: For ERI steps: Scott, Gini Graham. (2005) A Survival Guide for Working with Bad Bosses. New York: AMACOM. Conflict quotes: www.Brainyquote.com.)
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